Troubleshooting

Start with the checks below. Some complex websites and workflows are not supported, even when installation and permissions are correct.

Tholi does not appear#

1. Open your browser's Extensions menu and check that Tholi is enabled.
2. Visit an ordinary website and select the Tholi toolbar icon.
3. Review the website-access request if one appears.
4. Refresh the website tab after an extension update.

Browser settings pages and other restricted pages cannot be guided. If you only closed or removed the floating widget, the toolbar icon can reopen Tholi. See Getting started for installation help.

There is no highlight or the next step looks wrong#

Check whether Tholi is paused, waiting for an answer or asking for website access. Answer the question or review the access request before resuming.

Let a changing page finish loading. Read the instruction and open any menu it mentions. If the highlight points to the wrong control, do not click it just to advance guidance. Pause, clarify your destination in Conversation, or stop and start a more specific request.

Very large web apps, unlabeled controls, embedded content and native dialogs can interrupt guidance. You can complete a step manually, but Tholi might still be unable to confirm the result.

Guidance stops after sign-in or a page change#

Enter credentials directly on the website. Return to the intended page and review any Continue task here or website-access request. If the task paused after unrelated browsing, use Resume when ready.

Do not share passwords or verification codes with support. For task continuity, see Pausing and resuming.

A saved route no longer works#

Websites change. Start a fresh destination, or use Forget route to remove an outdated saved route. Learning route does not mean that a task has been completed. See Privacy and permissions for removal controls.

Get more help#

Open Support or Contact Tholi. Include your browser and extension versions, what you wanted to do, what you tried, and any visible error. A public page address is useful when it is safe to share. Describe private pages without sharing their contents.

The contact page prepares an email draft for you to send through your email app. It does not send form submissions itself. Share screenshots or optional diagnostic exports only after reviewing them for private information. Developers can find technical diagnostics through For developers.